Senior Retailer (m/f/o) Lush Germany

Senior Retailer (m/w/d), Lush Germany, Location: Berlin

Diversify our future

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are

Lush is changing the face of the cosmetics industry. We make our products by hand using fresh, organically produced vegetarian and vegan ingredients and win awards for our customer service.

We are looking for a new Senior Retailer to join the German Retail team who support 44 Managers through fresh, innovative advice, encouragement and genuine care. Our Managers run shops like their own businesses, so Retailers ensure we recruit and maintain strong, empowered shop Managers to secure our future.

With a permanent base in our Berlin support office, you will be part of the senior leadership team for Lush Germany. With frequent domestic and international travel, this role is ideal for expert communicators and inspirational leaders.

As part of this role, you will be able to identify areas of opportunity for the German retail business. Using your effective communication skills, you’ll work with other departments in the business to ensure improvements are made when relevant.

You will be a believer in Lush values and ethics to ensure we embrace our values in everything we do. Working with and for our Stores to encourage creative thinking and debate, whilst striving to grow the Retail business and a positive advocate for our customers.


  • Lead the Retail Team in developing business plans that continually drive sales growth

  • Develop engaging retail activity, mapped against budget plans, resource limitations and an understanding of brand direction 

  • Work as part of the senior team, in a collaborative manner, encouraging vigorous debate and reaching decisions that will improve the Lush brand and business performance

  • Inclusive leadership methods that ensure brand strategies and sales tactics are understood, implemented and shared as best practice

  • Ability to both plan ahead and deliver multiple projects simultaneously, under tight deadlines and to the standard that a global brand should expect

  • Develop strong relationships across the globe and use these to establish self as a key stakeholder and go-to person


Skills and experience:

  • Activist attitude - you are excited by the prospect of our business being a campaigning force for change, a business that does not follow the usual retail rules

  • Comprehensive financial understanding of P&L, cash flow reports and business driver analytics

  • A proven success story in Retail Management. Experience in managing multiple stores or Country Retail Management is essential

  • A working style that balances empathy, emotional intelligence and strategic thinking

  • Customer service skills and a passion for our customers come second nature to you

  • Exceptional team player with proven ability to lead through influence and support

  • Expertise in coaching and feedback, helping you to generate a development culture

  • Be the connecting link between departments and shape the country focus around retail output

  • Prioritize and remain calm in the face of the storm

  • Fluent spoken and written English is essential


What’s it like working for Lush
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic - if you’ve got the drive to push yourself and try different things, you will have our support.

Employee perks:

  • 50% discount on Lush products and spa treatments
  • Bahn Card 100 for domestic travel
  • Annual profit related bonus scheme

How to apply:
If all this sounds like you, please send us via your CV and covering letter, detailing why you want to become a part of the cosmetic revolution. In your letter we would love to hear your thoughts on the current cosmetic retail market in Germany and where the opportunities are for LUSH. Please also include details of salary expectations.

Closing date: Monday 11th November

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